This privacy statement was last updated on 11/04/2021 and applies to citizens of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.stunningbikecotours.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- Name, Address and City
- Email address
- Birth date
- Username, passwords and other account specific data
- IP Address
- Location
- Visitor behavior
- Telephone number
- Other:
The basis on which we may process these data is:
Consent obtainedRetention period
We determine the retention period according to fixed objective criteria: Until the applicable laws require it1.2 Payments
For this purpose we use the following data:
- Name, Address and City
- Email address
- Financial data
- Birth date
- Location
- Telephone number
The basis on which we may process these data is:
Performance of an agreementRetention period
We retain this data until the service is terminated.1.3 Registering an account
For this purpose we use the following data:
- Name, Address and City
- Email address
- Birth date
- Username, passwords and other account specific data
- IP Address
- Visitor behavior
- Telephone number
The basis on which we may process these data is:
Consent obtainedRetention period
We determine the retention period according to fixed objective criteria: Until the applicable laws require it1.4 Newsletters
For this purpose we use the following data:
- Name, Address and City
- Email address
- Birth date
- Username, passwords and other account specific data
- IP Address
- Location
- Telephone number
The basis on which we may process these data is:
Consent obtainedRetention period
We determine the retention period according to fixed objective criteria: Until the applicable laws require it1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- Name, Address and City
- Email address
- Birth date
- Username, passwords and other account specific data
- IP Address
- Location
- Visitor behavior
- Telephone number
The basis on which we may process these data is:
Performance of an agreementRetention period
We determine the retention period according to fixed objective criteria: Until the applicable laws require it1.6 To be able to comply with legal obligations
For this purpose we use the following data:
- Name, Address and City
- Email address
- Birth date
- Sex
- Location
- Telephone number
The basis on which we may process these data is:
Legal obligationRetention period
We determine the retention period according to fixed objective criteria: Until the applicable laws require it1.7 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Location
- Visitor behavior
The basis on which we may process these data is:
Consent obtainedRetention period
We determine the retention period according to fixed objective criteria: Until the applicable laws require it1.8 To be able to offer personalized products and services
For this purpose we use the following data:
- Location
- Visitor behavior
The basis on which we may process these data is:
Consent obtainedRetention period
We determine the retention period according to fixed objective criteria: Until the applicable laws require it2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: Stripe, Inc.
Country: United States
Purpose: Payments
Name: TripWorks, Ltd.
Country: United States
Purpose: Bookings
Name: PayPal (Europe) S.à r.l. et Cie, S.C.A.
Country: Luxembourg
Purpose: Payments
Name: Tawk.to LLC
Country: USA
Purpose: Chat
Name: VHosting Solution S.r.l Unipersonale
Country: Italy
Purpose: Website Hosting
Name: Google Ltd
Country: Ireland
Purpose: Analytics
Name: Automattic Inc.
Country: USA
Purpose: CMS Backend
Name: Defiant Inc.
Country: USA
Purpose: Website Security
Name: Cloudflare Inc.
Country: USA
Purpose: Website DNS, Caching, Security & Analytics
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. We have concluded a data processing agreement with Google.4. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.The security measures we use consist of:
- Username and Password
- DNSSEC
- TLS / SSL
- Physical security measures of systems which contain personal data.
- Security software
- HTTP Strict Transport Security
- X-Content-Type-Options
- X-XSS-Protection
- X-Frame-Options
- No Referrer When Downgrade header
- Content Security Policy
5. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.6. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.7. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
8. Automated decision-making
We make decisions on the basis of automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programmes or systems without human intervention.
Our OTA partner "TripWorks" creates a predictions on booking behavior to allow a better data comprehension.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:Wycliffe HouseWater Lane
Wilmslow
Cheshire
SK9 5AF
10. Data Protection Officer
Our Data Protection Officer has been registered with the Information Commissioner's Office. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Andrea Malinverni, or via privacy@stunningbikecotours.com.11. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
12. Contact details
Stunning Bike Co-Tours
Via Rezzonico, 32
22100 - Como (CO)
Italy
Italy
Website: https://www.stunningbikecotours.com
Email: privacy@stunningbikecotours.com
Phone number: (+39) 339.436.4906
Annex
Service: "FAST" Customer Support
What we collect and store
When you register on our support site we will store the following information.- Your first name
- Your last name
- Your email address
- (if Oxygenna login) Envato username
- Ticket Subject
- Ticket Type
- Comment Content
- Upload Attachment
- Oxygenna Purchase Information
- Extra Fields (here you should list any extra fields you have created)
- Comment Content
- Upload Attachment
What we do with the information we gather
Members of our team have access to the information you provide us. For example, both Administrators and Ticket Agents can access:- Ticket Subject
- Ticket Type
- Comment Content
- Oxygenna Purchase Information
- Upload Attachment
Who we share your data with
This service does not share any personal data with any 3rd parties.-
Service: WooCommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
What we share with others
This section doesn't share any data with third-parties
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.Please see the Stripe Privacy Policy for more details.-Service: iThemes Security
What personal data we collect and why we collect it
Cookies
Visiting the login page sets a temporary cookie that aids compatibility with some alternate login methods. This cookie contains no personal data and expires after 1 hour.Security Logs
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.Who we share your data with
When running Security Check, ithemes.com will be contacted as part of a process to determine if the site supports TLS/SSL requests. No personal data is sent to ithemes.com as part of this process. Requests to ithemes.com include the site's URL. For ithemes.com privacy policy details, please see the iThemes Privacy Policy.
This site is scanned for potential malware and vulnerabilities by the iThemes Site Scanner. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.How long we retain your data
Security logs are retained for 60 days.Where we send your data
This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.-Service: Forminator
Which forms collect personal data?
The forms which collect your personal data are:- Checkin
- Newsletter
- User Registration
What personal data do we collect and why?
By default Forminator captures the IP Address for each submission to a Form. Other personal data such as your name and email address may also be captured, depending on the Form Fields.
When visitors or users submit a form, we capture the IP Address for spam protection. We also capture the email address and might capture other personal data included in the Form fields.We collect the following data for the contact forms, checkin, newsletter and user registration:- Name and Surname, to proceed with the online checkin and to give you a better personalised service
- Address, Country and Citizenship, to proceed with the online checkin
- Birthdate, to proceed with the online checkin
- User Name and Password, to register an user account
- ID, Passport or Driver's Licences data, to proceed with the online checkin
- Email address, to register an user account, proceed with the online checkin or contact you
- Phone number, proceed with the online checkin or contact you
How long we retain your data
When visitors or users submit a form we retain the data as long as the services require it.Where we send your data
All collected data might be sent to our workers or contractors to perform necessary actions based on the form submission.Third Parties
Forminator Forms uses these third parties:
- Google reCAPTCHA. Enabled when you added reCAPTCHA on your forms. We use Google reCAPTCHA for spam protection. Their privacy policy can be found here
Service: Stripe
Information shared with a payment provider to process payments includes:- Name
- Address
- Phone
- City/State/Zip
- Unique payment identifier
- Payment provider identifier
- wp_woocommerce_session_HASH
- _stripe_mid – Learn more https://stripe.com/gb/privacy
- _stripe_sid – Learn more https://stripe.com/gb/privacy
Service: YITH
What we collect and store
YITH WooCommerce Affiliates
While you visit our site, we’ll track:- Visits to the store: we’ll use this to generate statistics for affiliates and administrators.
- Location, IP address and browser type: we’ll use this just for statistics, and to let administrators supervise traffic generated by affiliates.
- Affiliate’s name, username, email address: we’ll use this information to register and keep track of affiliates.
YITH Booking and Appointment for WooCommerce
While you visit our site, we’ll track information concerning users’ bookings: date, number of people, services added and all other information about the booking.Who on our team has access
YITH WooCommerce Affiliates
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:- Affiliate’s personal details;
- System-generated commissions;
- Payments sent to the affiliates;
- Visits and sales generated through referral links.
YITH Booking and Appointment for WooCommerce
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access to information about customer bookings.What we share with others
YITH WooCommerce Affiliates
We send payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the commission total and payment information.Please see the PayPal Privacy Policy for more details.YITH Booking and Appointment for WooCommerce
We share the availability calendars with external services, such as booking.com or Airbnb, as we sell our bookable products through these portals, to sync the availability information and prevent overbooking.-YITH Plugins
This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.
What we collect and store
YITH WooCommerce Affiliates
While you visit our site, we’ll track:- Visits to the store: we’ll use this to generate statistics for affiliates and administrators.
- Location, IP address and browser type: we’ll use this just for statistics, and to let administrators supervise traffic generated by affiliates.
- Affiliate’s name, username, email address: we’ll use this information to register and keep track of affiliates.
YITH Booking and Appointment for WooCommerce
While you visit our site, we’ll track information concerning users’ bookings: date, number of people, services added and all other information about the booking.Who on our team has access
YITH WooCommerce Affiliates
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:- Affiliate’s personal details;
- System-generated commissions;
- Payments sent to the affiliates;
- Visits and sales generated through referral links.
YITH Booking and Appointment for WooCommerce
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access to information about customer bookings.What we share with others
YITH WooCommerce Affiliates
We send payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the commission total and payment information.Please see the PayPal Privacy Policy for more details.YITH Booking and Appointment for WooCommerce
We share the calendar with booking information through Google CalendarWe share the availability calendars with external services, such as booking.com or Airbnb, as we sell our bookable products through these portals, to sync the availability information and prevent overbooking.-Service: Litespeed-cache
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.-Service: WordPress
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.Who we share your data with
By default WordPress does not share any personal data with anyone. If you request a password reset, your IP address will be included in the reset email.
