If you are thinking of renting a bike, in addition to planning the itinerary, we ask you for 5 minutes of attention to read the information below and our Legal Documents, to guarantee your complete mutual awareness and peace of mind!

The rental agreement

Our rental agreement will summarize all the rental conditions proposed, including: your personal data and the rental hours.

By renting one of our bikes you assume the responsibility of being equipped with adequate physical capacity to drive and manage a bicycle.

We will take care to inform you about every operation of the vehicle and to mark itineraries that are always suited to your abilities, you will take responsibility for your safety and for any damage caused to the bikes and to third parties during the rental.

Before the rental

A member of our staff will take care to let you try the vehicle, who will have the right to advise against the rental of the bicycle to those who are not deemed able to drive it.

Together we will carry out a test on the bicycle to verify the perfect and suitable functioning of all the mechanical and electronic parts. The same operation will be carried out when the bicycle is returned. Our staff will inspect the bicycle with you to check that no damage has been caused to the vehicle.

Your credit card

As with any rental you will need to show a valid credit card. Don't worry, no amount will be charged or pre-authorized except for any damage to the bicycle during the rental period.

In the case of puncture

In the case of a puncture, you can choose to repair the puncture yourself with the repair kit at a cost of € 12 or contact our staff to arrange a recovery on the road at a cost of € 50 (subject to availability).

What is excluded from the rental

Any damage to the driver, damage to the E-Bike and to every single component, theft of the E-Bike or of the objects supplied, recovery of the bicycle on the road. In case of THEFT the price to be refunded will be equal to the new commercial value of the rented bike or of the entrusted objects supplied with the rental. In the event of the theft of the bike, it will be necessary to report the complaint to the police.

Our liability insurance

The rental service and our staff are expressly exempt from any liability relating to accidents or material damage to the renter and to third parties. In the unfortunate event of an accident or damage to third parties, the bikes and the rental business are covered by a civil liability insurance policy.

Electric Bike or Owned Bike Tours

The Bike sightseeing tour will let you discover the city of Como and its surroundings, without exhausting you from walking. This unique experience gives you an automated audio-guided system that anyone can use in a simple, intuitive, and innovative way, to explore the city.

Discover the beautiful scenery of Lake Como with our eco-friendly Standard City Bikes! Let the bike take the strain as you navigate the scenic streets with ease. Relax as the bike guides you without any distractions or fatigue. Enjoy Lake Como by yourself, at your own pace with our digital guide on your device!

Visit the entire city in 3 hours.

The tour is available in 19 languages (Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.

To Do

- Follow the instructions received via email and download the IZI.Travel App on your device
- Come at our location with your bike and start the Tour!

IN CASE YOU BOOK THE "OWNED BIKE" TOUR, THE TOUR CAN BE JOINED ONLY IF ANOTHER TOUR IS ALREADY PERFORMING, SO IT IS SUBJECT TO AVAILABILITY. PLEASE CHECK AVAILABILITY WITH US BEFORE BOOKING

Important To Know

- The booking is valid up to 15 minutes after the booked time. Afterwards, the booking will be considered cancelled and no refund is allowed.
- Remember to bring your Passport or ID to sign the rental contract.
- Minimum age: Bikes can be rented by people 16 or older with parent/guardian supervision. Kids under 16 may rent a standard bike.
- It is possible to transport a child up to 7 years old (or up to 20kg) on the baby seat (only by an adult, at an additional cost).
- Minimum height: 160 cm / 5'3".
- The rental is subject to favorable weather conditions. If canceled due to poor weather, you will be given the option of an alternative date or full refund (water cannot get in contact with the electrical devices).
- Theft insurance not available: in case of theft or damage 900€ will be charged at the rental location and other prices will apply in case of damage to accessories.

Walking Tours
Enjoy Lake Como by yourself, at your own pace with our digital guide on your device! 

To Do

- Follow the instructions received via email and download the WeGoTrip (iOS) or WeGoTrip (Android) on your device
- Come at our location with your bike and start the Tour!

Electric Bikes

The bike is an assisted-pedaling city bike, with a 6-gears Shimano shifter. The bike weighs about 20 kgs and it is intended for city environments, not for trails or off-road. Its maximum Range (indicative) is 30km and depends on different factors such as weight, start-stop frequency, hills, set power etc.

- Minimum age: Bikes can be rented by people 16 or older. Minors have to rent bikes with parent/guardian supervision. It is possible to transport a child up to 7 years old (or up to 20kg)on the baby seat (only by an adult, at an additional cost).
- Minimum Height: 160 cm / 5′ 3″.
- Theft insurance not available: in case of theft or damage 900€ will be charged at the rental location and other prices will apply in case of damage to accessories.

Standard City Bikes

The bike is a customized city bike, with a 3-gears Shimano shifter and a shaft-drive mechanism, meaning no chain is present on the bike, to have a greater riding experience. The bike weighs about 20 kgs and it is intended for city environments, with no, or small hills, as it is difficult to ride in steep hills.

- Minimum age: Bikes can be rented by people 16 or older. Minors have to rent bikes with parent/guardian supervision.
- Minimum Height: 160 cm / 5′ 3″.
- Theft insurance not available: in case of theft or damage 600€ will be charged at the rental location and other prices will apply in case of damage to accessories.

Mountain Bikes

Our Mountain Bikes are not intended for professional use: they're a "one-size-fits-all" solution for people who want to have a little ride along the lake, without any big expectation (size, number of gears, wheel size etc...). The availability is limited to 1 bike as our main focus is on City Bikes.

Pro

- Theft insurance not available: in case of theft or damage 1000€ will be charged at the rental location and other prices will apply in case of damage to accessories.

- Minimum Height: 175 cm / 5′ 8″

Standard

Theft insurance not available: in case of theft or damage 600€ will be charged at the rental location and other prices will apply in case of damage to accessories.

- Minimum Height: 160 cm / 5′ 3″. (Standard MTB)

How does identity verification work?

Stunning Bike Co-Tours works with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. Stripe helps with everything from accepting payments to managing subscriptions to verifying identities.

Stripe helps Stunning Bike Co-Tours confirm your identity by conducting the following checks:

1. Stripe captures images of the front and back of your government-issued photo ID and reviews it to make sure that the document is authentic.They’ve built an automated identity verification technology that looks for patterns to help determine if an ID document is real or fake. This process is like a bank teller checking your ID document to confirm that it’s real.
2. Stripe captures photos of your face and reviews them to confirm that the photo ID belongs to you.They’ve built automated identity verification technology that uses distinctive physiological characteristics of your face (known as biometric identifiers) to match the photos of your face with the photo on the ID document. This process is similar to a bank teller confirming that the photo on your ID document is you based on your appearance—but it’s a higher-tech and more accurate way to identify you as a unique person.
3. Stripe collects your name, date of birth, and government ID number, and validates that it’s real. They’ll check this information against a global set of databases to confirm that it exists.

Stripe will ask for your consent before collecting and using your biometric information. They’ll only use your verification data in accordance with the permissions you grant before starting the verification process, and based on their Privacy Policy.

Learn more about how Stripe is storing and handling your data.

What are the best practices for a successful verification?

Before starting the verification process, here’s what you need:

• A valid government-issued photo ID document.Not a photocopy or a picture of an ID document. Ensure that the ID document isn’t expired.
• A device with a camera, if possible, use a mobile device. Cameras on mobile devices typically take higher-quality photos than a webcam.

The quality of the images captured affects success rates dramatically. Below are a few best practices to help make sure that your verification succeeds:

• Capture a clear image. Make sure that the images aren’t too dark or bright, and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
• Don’t block any part of your ID document in the image. Ideally you can lay it flat to take the photo.
• Don’t block any part of your face. Remove sunglasses, masks, or other accessories.
• Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.

Who has access to my verification data?

Both Stunning Bike Co-Tours and Stripe have access to the information that you submit through the verification flow. We rely on Stripe to help store your verification data. Stripe uses access controls and security standards that are at least as stringent as those used to handle their own KYC and payments compliance data.

Learn more about how Stripe handles and stores your data.

Why am I asked to verify my identity?

Hesitant to share your ID information? It’s important to help you understand why we are asking for this information.

Stunning Bike Co-Tours will be checking your verification status on all bookings over a certain value, considered risky, but reserve the right to request this verification for any amount no matter the total.

Whats Next?

Once identity has been verified you will be presented with the amount to pay. We are taking extra precautions as our clientele base is expanding globally.

Why was I rejected?

Stunning Bike Co-Tours may want to offer alternative methods for verification if any user disputes their results.

Can I get verified using a different method?

Remember that privacy laws may require you to provide an alternative verification process that does not use biometric technology if the user does not consent to use of their biometric information. Please consult your legal counsel for regional requirements.

How can I access or delete my verification data?

You can see more about our Stunning Bike Co-Tours’ data privacy process here.

Once you submit your deletion request, we will determine whether deletion is appropriate. However you should reach out to Stripe as well as Stripe does not delete data on Stunning Bike Co-Tours’ behalf.

Stripe is holding verification data as an independent controller. They can get in touch with them at [email protected].