The rental and use of bicycles (both electric and standard) imply the Customer's knowledge and unconditional acceptance of these regulations, the rental rates, and the opening and closing hours of Stunning Bike Co-Tours, the owner of the equipment, with its registered office at Via Manzoni, 12 - Como.
1. Who Can Use the Service
a. To rent a bicycle, the Customer must be of legal age. Minors who are at least sixteen years old may use the service, provided that their parent/guardian/legal representative completes this contract in all its parts. If all required information is not provided, the contract will not be valid.
b. The use of the bicycle presupposes the physical fitness and technical competence of the user. By renting the bicycle, the Customer declares that they possess adequate ability and appropriate skills without any reservations.
c. The Rental Service Manager may conduct checks on Customers during bicycle use and may request the immediate return of the bicycle if improper use is detected. The Manager may refuse to rent a bicycle to individuals who are intoxicated or under the influence of drugs (pursuant to Articles 186-187 of the Road Code) or for other reasons at the Manager's sole discretion.
2. Service Usage Terms
a. The bicycle is to be used exclusively as a means of transportation and must be treated with care and diligence, in compliance with the road code (Legislative Decree 30/04/1992, No. 285, and subsequent amendments). The bicycle and its accessories must be protected from damage. It is forbidden to use the bicycle for commercial activities, sporting events, or to lend it to others.
b. The Customer must arrive 30 minutes before the start of the service. If the Customer is late, full or partial service is not guaranteed. In any case, the full payment for the service is required. The Manager may offer the service to other customers without obligation to the absent or canceling Customer.
c. The Customer declares that the bicycle received is in perfect working order and commits to returning it in the same condition, at the agreed time and location. Upon receiving the bicycle, the Customer must verify its functionality. If any issues are found, they must immediately return the bicycle and report the malfunction. The bicycle is only considered returned when handed directly to the Manager. Parking the bicycle outside the rental point during closing hours does not constitute a return. Failure to return the bicycle without prior notification or without a valid reason will be treated as a criminal offense and reported to the authorities.
d. The Customer must pay for the rental from the start until the contract is closed, including any additional charges for damages, theft, or partial losses recorded in the handover report. Payment can be made online or on-site.
e. Cancellations must be communicated at least 24 hours in advance. Refund eligibility depends on the type of cancellation policy selected during checkout. If this requirement is not met, no refund will be granted for advance payments, except in cases beyond the Customer's control (such as weather conditions), where a full refund will be issued minus bank transaction fees.
**Cancellation Policy**
A booking reserves bike, guide and equipment in the confirmation process — it is a firm commitment, not an option to cancel on a whim. Real flexibility is available at checkout, not something to improvize last minute.
**Standard (included)**
Cancel ** up to 24 hours before start time ** and receive a **Gift Card** for the full amount — **valid for 1 year**, usable or giftable on our website.*
**Full Refund (+€10 per bike/person)**
Cancel** up to 24 hours before start time** and receive a full refund to your original payment method.
**Pro (–5% on your booking)**
Our best price, in exchange for full commitment: no cancellations are possible, for any reason other than bad weather at the scheduled start time or another force majeure event.
**Last Minute Cancellation**
Cancelling less than 24 hours before start time under the Standard or Full Refund policy is treated as a late cancellation: an extra 50% of the amount paid is charged instead of the Gift Card or refund above. Example: paid €100 — cancelling late adds €50, for a total of €150.
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*Gift Cards issued under the Standard policy cannot be redeemed against a booking made under the Pro policy. Payment processing fees apply and are non-refundable.
**Late Cancellation / No-Show**
Cancellations made within 24 hours of the tour, or no-shows, are non-refundable. We reserve the bike and prepare the tour in advance — last-minute changes affect our ability to serve other guests.
*Refunds are issued to the original payment method within 5–10 business days, minus any payment processing fees.
Gift cards and promotional credits are non-refundable but can be rescheduled to a future date, subject to availability.*
f. If the Manager cancels the service, the Customer will be notified immediately via email or phone, and any pre-paid amount will be refunded.
g. Payments for damages listed in the compensation price list may be made upon assessment in the presence of the Customer (if possible) or later, following an inspection by a mechanical technician. Payments will be directly charged to the Customer’s credit card. The Customer explicitly authorizes Stunning Bike Co-Tours to process payments through Stripe Inc., the payment processor, which ensures high-security encryption and data protection.
h. The Customer acknowledges that bicycles are equipped with tracking devices for security purposes.
3. Customer Responsibilities
a. The Manager is not responsible for improper use of the bicycle or violations of the Road Code.
b. In case of loss of keys, bicycle accessories, or damage to these, the Manager will charge the Customer the repair or replacement cost as per the compensation price list.
c. The Customer is responsible for the bicycle and must safeguard it diligently. In case of theft, they must immediately notify the Manager and provide a copy of the police report. They must also reimburse the full value of the bicycle and accessories as per the compensation price list.
d. The Customer is responsible for damages to the bicycle and its accessories (iPad, headphones, etc.) until its return. The Manager is not liable for any indemnity claims.
e. The Customer is responsible for any direct or indirect damage caused to third parties (people, property, animals) or themselves due to bicycle use and must compensate affected parties directly.
f. In case of an accident or injury involving the Customer or the bicycle, the Customer must immediately notify the Manager.
g. If the bicycle is recovered, the amount paid will be refunded, minus the repair costs.
h. The Customer is only exempt from liability for theft if they were a victim of an assault and can provide a police report.
i. The Manager is not liable for third-party damages (people, property, animals) caused to the Customer during bicycle use or for lost, stolen, or damaged items while using the bicycle.
j. Rental bicycles are intended for daytime use and not for riding after sunset or in the dark, as they are not equipped with sufficient lighting.
k. The Customer acknowledges that Stunning Bike Co-Tours is not responsible if the battery range does not cover the entire trip due to factors such as braking, uphill routes, frequent stops, weight, or improper use. Electric bikes have varying ranges in kilometers, and even bikes of the same type can differ due to user usage or battery aging. Stunning Bike Co-Tours is not responsible for insufficient battery power or charge for the entire trip, and refunds are only available in very specific cases that will be discussed.
4. Manager Responsibilities
a. The Manager is only liable for damages to the Customer or third parties if they result from bicycle malfunctions attributable to the Manager.
b. The Manager accompanies Customers on tours only for safeguarding property and handling technical issues. The Manager is not required to retrieve Customers in case of accidental damage unless in exceptional cases, with an additional cost.
5. Applicable Laws
a. Any matters not covered in these regulations are governed by civil code provisions.
6. Jurisdiction
a. Any disputes between the parties will be subject to the jurisdiction of Como.
7. Insurance Coverage
a. The rental service and staff are exempt from liability for accidents or material damages to the renter or third parties. However, the bicycles and rental activity are covered by a liability insurance policy, which applies only within a few kilometers of Stunning Bike Co-Tours' premises in Como and never outside Italy.
b. The insurance does not cover personal injuries or damages suffered by the Customer in case of an accident.
c. The Customer acknowledges that Stunning Bike Co-Tours recommends obtaining appropriate insurance coverage for the rental service.
d. The Customer is responsible for arranging their own insurance to cover personal and third-party damages resulting from bicycle use.
By signing the contract, the Customer certifies that the bicycle is in perfect condition and accepts all terms, releasing Stunning Bike Co-Tours from any liability.
Damage Compensation Price List
Damage/Theft/Loss:
iPad: €650
eBike: €2000
Standard Bike: €800
Headphones: €50
PRO Chain Lock Keys: €20
Standard Chain Lock Keys: €10
Standard Bike Chain: €30
eBike Pro Lock: €90
Helmet: €30
GoPro: €400
Power Bank: €50
Sunshade: €40
iPad Holder System: 100€
Backpack: €50
iPad Cable: €40
Pump: €20
Saddle: €60
Kickstand: €30
Brake Lever: €100
Mirror: €20
Basket: €20
Phone Holder: €20
Bell: €20
Light: €20
Gearing System: €80
Engine: €500
Wheel Rim: €100
Labor: €50/hour
Other damages not listed --> To be assessed
Pursuant to Articles 38 and 47 of Presidential Decree 28.12.2000 No. 445, and aware of the criminal consequences provided for in the event of false statements under Articles 75 and 76 of the same decree, the undersigned declares to have reviewed the rental price list, services, and damage compensation list, as well as the current regulations for the provision of the bicycle rental service. This constitutes, for all legal purposes, a service contract, the general contractual conditions of which the undersigned acknowledges and accepts in accordance with the current regulations, with particular reference to the obligations incumbent upon the renter in the event of damages caused to themselves, the rented bicycle, third parties, or property, and the exemption of liability for the Manager. Pursuant to Regulation (EU) No. 2016/679 (GDPR), the personal data freely provided and acquired in connection with the professional activity carried out will be processed lawfully and fairly, limited to the purposes and scope of this contract.
INFORMATION NOTICE pursuant to Article 13 of Regulation (EU) 2016/679 (“GDPR”)
Data Controller
Stunning Bike Co-Tours
Registered Office: Via Manzoni, 12 - 22100 Como (CO) | Phone: +39 031.514.0010 | Email:
[email protected]1. PURPOSE OF DATA PROCESSING
The personal data provided by you will be processed by Stunning Bike Co-Tours for the following purposes:
a) Compliance with legal or regulatory obligations;
b) Contract management and check-in by storing your data and activating/maintaining procedures for the execution of the requested services;
c) Sending commercial communications through digital contact channels;
d) Conducting statistical analysis;
e) Maintaining a private customer archive;
f) Sending communications related to service reviews.
Your consent for purposes d) and e) is optional. Failure to provide consent will prevent you from receiving commercial communications from Stunning Bike Co-Tours or personalized offers based on your commercial preferences. You have the right to revoke your consent at any time. If you do so, Stunning Bike Co-Tours will no longer be able to use your personal data for the purpose for which consent was withdrawn.
2. DATA PROCESSING METHODS
Your personal data will be processed using paper, electronic, and telematic tools in a manner that ensures security and confidentiality in compliance with Article 32 of the GDPR.
3. DISCLOSURE OF PERSONAL DATA
To achieve the purposes outlined in point 1, Stunning Bike Co-Tours may need to disclose your personal data to the following categories of third parties:
a) Authorities and supervisory bodies;
b) Entities providing administrative and tax services for Stunning Bike Co-Tours;
c) Entities providing IT and telecommunications network management services for Stunning Bike Co-Tours;
d) Entities that Andrea Malinverni uses to provide the requested product or service.
Your personal data will not be publicly disclosed by Stunning Bike Co-Tours.
4. DATA SUBJECT RIGHTS
Using the contact details provided in this notice, you may exercise your rights to access, rectify, delete, and transfer your personal data, as well as the right to restrict and object to processing, and the right to lodge a complaint with the supervisory authority.
The full information notice, including a detailed description of your rights under Article 13 of the GDPR, is available on our website www.stunningbikecotours.com.
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have understood and expressly accepts the following clauses/articles: 1.c, 2.a, 3.a, 3.b, 3.c, 3.d, 3.e, 3.f, 3.g, 3.h, 3.i, 3.j, 3.k, 4.b, 7.
The validity of this contract is strictly related to the Italian version, as stated in Article 9 of the Italian Consumer Code. The original Italian version of these terms and conditions has been translated into other languages. The translated version is a courtesy and office translation only, and no rights can be derived from it. In the event of a dispute regarding the contents or interpretation of these terms and conditions, or any inconsistency or discrepancy between the Italian version and any other language version, the Italian language version shall prevail, apply, and be conclusive to the extent permitted by law. The Italian version is available on our website (under Terms and Conditions).
The Customer declares that have understood and accepted the terms of this contract. If necessary, have asked for clarification. Customer also declares and confirm that he/she have had the opportunity to request clarification before signing and that he/she has knowingly accepted the terms, having had the opportunity to read them in English as well.
