If you are thinking of renting a bike, in addition to planning the itinerary, we ask you for 5 minutes of attention to read the information below and our Legal Documents, to guarantee your complete mutual awareness and peace of mind!
The rental agreement
Our rental agreement will summarize all the rental conditions proposed, including: your personal data and the rental hours.
By renting one of our bikes you assume the responsibility of being equipped with adequate physical capacity to drive and manage a bicycle.
We will take care to inform you about every operation of the vehicle and to mark itineraries that are always suited to your abilities, you will take responsibility for your safety and for any damage caused to the bikes and to third parties during the rental.
Before the rental
A member of our staff will take care to let you try the vehicle, who will have the right to advise against the rental of the bicycle to those who are not deemed able to drive it.
Together we will carry out a test on the bicycle to verify the perfect and suitable functioning of all the mechanical and electronic parts. The same operation will be carried out when the bicycle is returned. Our staff will inspect the bicycle with you to check that no damage has been caused to the vehicle.
Your credit card
As with any rental you will need to show a valid credit card. Don't worry, no amount will be charged or pre-authorized except for any damage to the bicycle during the rental period.
In the case of puncture
In the case of a puncture, you can choose to repair the puncture yourself with the repair kit at a cost of € 12 or contact our staff to arrange a recovery on the road at a cost of € 50 (subject to availability).
What is excluded from the rental
Any damage to the driver, damage to the E-Bike and to every single component, theft of the E-Bike or of the objects supplied, recovery of the bicycle on the road. In case of THEFT the price to be refunded will be equal to the new commercial value of the rented bike or of the entrusted objects supplied with the rental. In the event of the theft of the bike, it will be necessary to report the complaint to the police.
Our liability insurance
The rental service and our staff are expressly exempt from any liability relating to accidents or material damage to the renter and to third parties. In the unfortunate event of an accident or damage to third parties, the bikes and the rental business are covered by a civil liability insurance policy.
Electric Bike or Owned Bike Tours
The Bike sightseeing tour will let you discover the city of Como and its surroundings, without exhausting you from walking. This unique experience gives you an automated audio-guided system that anyone can use in a simple, intuitive, and innovative way, to explore the city.
Discover the beautiful scenery of Lake Como with our eco-friendly Standard City Bikes! Let the bike take the strain as you navigate the scenic streets with ease. Relax as the bike guides you without any distractions or fatigue. Enjoy Lake Como by yourself, at your own pace with our digital guide on your device!
Visit the entire city in 3 hours.
The tour is available in 19 languages (Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.
To Do
- Follow the instructions received via email and download the IZI.Travel App on your device
- Come at our location with your bike and start the Tour!
IN CASE YOU BOOK THE "OWNED BIKE" TOUR, THE TOUR CAN BE JOINED ONLY IF ANOTHER TOUR IS ALREADY PERFORMING, SO IT IS SUBJECT TO AVAILABILITY. PLEASE CHECK AVAILABILITY WITH US BEFORE BOOKING
Important To Know
- The booking is valid up to 15 minutes after the booked time. Afterwards, the booking will be considered cancelled and no refund is allowed.
- Remember to bring your Passport or ID to sign the rental contract.
- Minimum age: Bikes can be rented by people 16 or older with parent/guardian supervision. Kids under 16 may rent a standard bike.
- It is possible to transport a child up to 7 years old (or up to 20kg) on the baby seat (only by an adult, at an additional cost).
- Minimum height: 160 cm / 5'3".
- The rental is subject to favorable weather conditions. If canceled due to poor weather, you will be given the option of an alternative date or full refund (water cannot get in contact with the electrical devices).
- Theft insurance not available: in case of theft or damage 1000€ will be charged at the rental location and other prices will apply in case of damage to accessories.
Walking Tour
Enjoy Lake Como by yourself, at your own pace with our digital guide on your device!
1) Download the IZI.Travel App (iOS) or IZI.Travel App (Android)
2) Open the App and give all the permissions (Location, notifications etc)
3) Go to the App Settings>Preferences>Passcode and enter IN LOWER CASE the provided code
4) Go back to the main page and scroll down to refresh
You need to select Discovering Como and Its Beauties (Walking Tour), tap on the top right to select your language and tap Play Audio to listen to the introduction, then when it’s done, hit START and you’ll see the points you’ll see. As you reach the points, the audio will start automatically speaking.
IF YOU CAN'T SEE THE GUIDE IN THE LIST PLEASE CONTACT US AND WE WILL PROVIDE A CODE TO SCAN TO ACCESS THE TOUR
IMPORTANT: In every POI there is the Get Directions button which opens your favorite Map to allow you find the point from where you are located
Self-Guided eBike Tour
- Follow the instructions received via email and download the IZI.Travel App (iOS) or IZI.Travel App (Android)on your device
- Come at our location with your bike and start the Tour!
Electric Bikes
These bikes are pedal-assisted city bikes with a 6-gear Shimano shifter. They weigh about 20 kg and are designed for city environments and short rides, not for trails or off-road. They’re not suitable for long tracks or professional riders. The maximum range (indicative) is 30 km, which depends on factors like weight, start-stop frequency, hills, and power setting.
**Rental Requirements:**
- Minimum age: Bikes can be rented by people 16 or older. Minors must be accompanied by a parent or guardian and can only transport children up to 7 years old (or up to 20 kg) on the baby seat (at an additional cost).
- Minimum height: 160 cm (5′ 3″).
- Theft insurance is not available. In case of theft or damage, a 1200€ fee will be charged at the rental location, and other fees will apply for damage to accessories.
Standard City Bikes
These bicycles are custom-designed city bikes equipped with a three-speed Shimano shifter and a shaft-drive mechanism, eliminating the need for a chain, enhancing the riding experience. The bikes weigh approximately 20 kilograms and are suitable for urban environments with minimal or no hills, as steep inclines pose challenges for riding.
**Rental Requirements:**
- Minimum age: Individuals aged 16 and above are eligible to rent bikes. Minors must be accompanied by a parent or guardian for rental.
- Minimum height: The bikes are designed for individuals with a height of 160 centimeters or 5 feet 3 inches.
- Theft insurance: Theft or damage to the bike will result in a charge of 800 euros at the rental location. Additional charges may apply for damage to accessories.
Cross Bikes
These bikes are standard bikes more similar to mountain bikes, but for city usage, not for the demanding rider. It doesn't have sizes or other professional usage, only for a non-demanding ride in the city center and a little further.
**Rental Requirements:**
- Minimum age: Individuals aged 16 and above are eligible to rent bikes. Minors must be accompanied by a parent or guardian for rental.
- Minimum height: The bikes are designed for individuals with a height of 175 centimeters or 5 feet 74 inches.
- Theft insurance: Theft or damage to the bike will result in a charge of 800 euros at the rental location. Additional charges may apply for damage to accessories.
Stunning Bike Co-Tours works with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. Stripe helps with everything from accepting payments to managing subscriptions to verifying identities.
Stripe helps Stunning Bike Co-Tours confirm your identity by conducting the following checks:
Stripe will ask for your consent before collecting and using your biometric information. They’ll only use your verification data in accordance with the permissions you grant before starting the verification process, and based on their Privacy Policy.
Learn more about how Stripe is storing and handling your data.
Before starting the verification process, here’s what you need:
The quality of the images captured affects success rates dramatically. Below are a few best practices to help make sure that your verification succeeds:
Both Stunning Bike Co-Tours and Stripe have access to the information that you submit through the verification flow. We rely on Stripe to help store your verification data. Stripe uses access controls and security standards that are at least as stringent as those used to handle their own KYC and payments compliance data.
Learn more about how Stripe handles and stores your data.
Hesitant to share your ID information? It’s important to help you understand why we are asking for this information.
Stunning Bike Co-Tours will be checking your verification status on all bookings over a certain value, considered risky, but reserve the right to request this verification for any amount no matter the total.
Once identity has been verified you will be presented with the amount to pay. We are taking extra precautions as our clientele base is expanding globally.
Stunning Bike Co-Tours may want to offer alternative methods for verification if any user disputes their results.
Remember that privacy laws may require you to provide an alternative verification process that does not use biometric technology if the user does not consent to use of their biometric information. Please consult your legal counsel for regional requirements.
You can see more about our Stunning Bike Co-Tours’ data privacy process here.
Once you submit your deletion request, we will determine whether deletion is appropriate. However you should reach out to Stripe as well as Stripe does not delete data on Stunning Bike Co-Tours’ behalf.
Stripe is holding verification data as an independent controller. They can get in touch with them at [email protected].
- The bookings are valid up to 15 minutes after the booked time. Afterwards, the bookings will be considered cancelled and no refund is allowed. Remember to bring a Passport or an ID to sign the rental contract.
- The rental is subject to favorable weather conditions. If canceled due to poor weather, you will be given the option of an alternative date or full refund, except banking fees not depending on us.
Please check out our Terms & Conditions including the Cancellation Policy and FAQs before booking.
Even if it is not your fault, you’re responsible of every damage the bike will have during the rental period, except the ones caused by wear and tear. Treat the bike as it would be yours.
If the bike gets stolen you’re responsible and you must get a Police Report. However, if you lock the bike with the provided padlock, it is very difficult it would happen.
If the bike gets stolen you’re responsible and you must get a Police Report. However, if you lock the bike with the provided padlock, it is very difficult it would happen.
We offer guided eBike tours, self-guided bike tours, and self-guided walking tours around Lake Como.
No! When you rent a bike you’re responsible for possible thefts or damages and it is not possible to insure the bikes. However, if you lock the bike with the provided padlock, it is very difficult it would happen.
If the bike gets damaged you’ll be charged with the amount decided by the technician. If the amount can’t be evaluated at the time of the bike return, we’ll write down a report on the conclusion contract with all the damages and after you’ve signed the contract we’ll contact you as soon as possible to let you know the total amount to be paid via bank transfer or online.
Depends. For standard rental and self-guided bike tours it is required a 50€ per bike deposit. If you want to rent the bike with the iPad, a 300€ deposit fee (pre-authorization on card or cash)per iPad is required and will be given back after we check that everything’s in good shape.
Already out riding? Simply pay the difference at checkout. We kindly ask you to contact us to let us know about the change, so we can adjust our bike rental flow with other customers.
Need to extend before pickup? Contact us for a quick payment link.
No, only one (1) person is allowed on the bike, otherwise it could break! Only children up to 20kg (44lb) are allowed (with the baby seat offered in the Checkout Process)
Yes, on request, we offer you the city map (for free)
Our guided tours usually last about 3-4 hours. Self-guided tours can be customized to your preferred duration.
We offer standard city bikes, standard cross bikes, and electric city bikes. Baby seats are also available for an additional fee.
You can book through our website, by email, phone, or in person at our location near Como Lago train station.
Book directly through our website to pay only €65 for guided tours instead of the standard €75 rate through other platforms.
All rentals include a helmet, phone holder, bike lock, and repair kit.
Bike’s best thing is that you can park it everywhere. It is best to put the bikes in a rack, if you find it, or lock it on a railing or to something fixed. Be sure not to block traffic or an emergency exit and don’t park it near parked cars.
Yes, even if it is not mandatory to wear a helmet in Italy, we offer a it for free for everyone. Safety first!
For comfort and security reasons our bikes have a unisex low bike frame, for everyone.
If you got experience it is safe. Never leave your child alone in the baby seat and check it before putting your child in it.
No, we just have one delivery point.
Yes, if they’re 16 or older and supervized by a parent, who needs to rent another vehicle.
We have different ticket options, which are always changing and updating. The current ones are:
Date Change, Overnight, Tax.
Date Change-> Possibility to change the booking date up to 24 hours before the first booked date, and can only be done once for the entire booking cycle. Example: booking made for February 26th, it is possible to make the change within February 25th and only for that time.
Overnight-> Possibility to keep the bike after the closing time of the shop, until the next day’s opening. Not applicable for electric bikes.
Tax-> Select if an invoice for tax purposes is needed. 2€ will be added (government tax).
We have 2 ticket types: Refundable or Non-Refundable. The cancellation policy is based on the ticket you choose.
1) Refundable Tickets. With this option (Ticket Type) the booking can be refunded within 15 DAYS PRIOR THE START and you'll be refunded with a Gift Card to be used on our website within 1 year.
2) Non-Refundable Tickets. This Ticket Type CAN’T be refunded within 15 DAYS PRIOR THE START, and no refund will be allowed, except for bad weather, certified by us.
To better clarify our policy here’s an example:
– If you book with the “Refundable Ticket” option, with the indicated price during the booking, and you change your mind or for any other reason you want to cancel, you can be refunded within 15 DAYS, of the paid amount with a Gift Card Voucher.
– If you instead book without the “Refundable Option”, meaning that you don’t choose it during the checkout, you won’t be able to be refunded in any case and no complaint is allowed for any reason except for bad weather.
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We recentely added an additional protection, called Enhanced Refund Protection which only covers the Tours booked directly on our website, not torugh resellers or OTAs.
With this option you can ber refunded in case of injury, illness,Serious Iliness Family, Jury Duty, Travel Interruptions, Layoffs / Termination, Work Travel Conflict and different ones you can find in the FAQs below. This option can be added at the end of the booking page within an hour after the booking for an extra fee which is a percentage of the paid total, visible in the booking page.
Fore more info please visit: Rezgo FAQs and Protecht FAQs
